Made to order
Once manufacture has started, goods are generally not returnable because they cannot be sold as new to another venue. Cooling-off rules that apply to some direct-marketing consumer sales do not turn a custom seating contract into a 7-day trial of the hall.
If we supplied a standard bought-in item unopened (for example some office accessories), we will say so on the quote and those lines may be returned in original packaging within the period printed there.
Cancelling before manufacture
If you cancel in writing before we have ordered fabric or started frames, we will refund the deposit less any documented drawing, site-visit or sample cost already incurred. If those costs are less than the deposit, the rest comes back to the account that paid.
Cancelling after manufacture has started
You remain liable for work and materials already committed, including cut fabric and welded frames. We will invoice the lesser of that cost or the contract price. Finished goods that cannot be reused stay our property unless you pay for them and take delivery.
Wrong goods or our mistake
If we built the wrong count, finish or size against the approved drawing, we will correct it at our cost. Tell us as soon as you see it — preferably on handover day. Do not install a wrong block into a live venue and then strip it without speaking to us; extra damage may fall outside a simple swap.
Change of mind after install
A change of fabric colour or a wish for more seats after the rows are down is a variation, not a return. We can quote extras. We do not collect installed custom seating for credit.
Deposits
The deposit secures a production slot and materials. It is not a browsing fee. How it is treated on cancellation is set out above and on the quotation if that document is stricter or more generous.
Defective goods
Defects after handover are a warranty matter: repair or replace the failed part. A refund of the full project is not the default remedy for one damaged chair in a large house.
How to write to us
Cancel or report a packing error in writing to planetseating@telkomsa.net with the quote number. Include photos for damage claims. See also terms of sale and delivery.